Designed for companies that need IT Operations taken care of 24x7! Spanning the 3 layers, Stratogent Operations offer just the right mix of services to keep your systems in great shape and relieve your IT staff to take care of deeper infrastructure management issues.
Stratogent Operations covers all essential services that your organization needs around the clock to keep your systems fully available while relieving your staff of 24x7 pager duty. The services include:
Monitoring & Incident Response:
Proactive NOC
- Network Operations Center (NOC) with 24x7 coverage
- Validation and filtering of alerts from automated monitoring
Incident Response
- Incident response to effect workaround using Standard Operating Procedures (SOPs)
- Escalation to designated contacts for issues outside SOPs
- After-Incident reporting
Backup & Restore
Proactive Backup operations
- Proactive Backup operations
- Daily review of backup jobs, reports
- Follow through on critical backup failures and restart with Customer approval
- Troubleshoot tape drive stoppages, lack of tapes)
- Ensure next schedule works for less critical failures
- Manage offsiting process
On-incident Restore
- Tape recall procedures
- Follow restore procedures to stream backups to failed nodes
- Work with application team till systems are back in operationt
Preventive Maintenance
Periodic patching
- Check for patches monthly and report recommended OS patches
- Apply on a regular schedule approved in consultation with Customer
Periodic cleanup and archiving
- Review disk usage, get approval to purge, perform cleanup
- Archive data or files to tier 2 disk or tape to free up primary storage
