Typically added on top of our Operations service, Stratogent Manage is a unified set of services to keep your infrastructure running continuously and reliably. Together, they form a comprehensive service that allows your company to focus on information, while leaving both technology operations and management to us.
We customize our services for each customer, down to the task level in each of the following area. This allows to you fine-tune and control how your systems will be managed to suit your exact needs.
Server Management
Hardware Administration
- Server hardware management
- Local disk management and troubleshooting
- Troubleshoot hardware problems
- Firmware refreshes per policy
System Administration
- OS administration
- Capacity management for disk partitions and redistribution of files across partitions
- Installing/upgrading/removing software - OS (kernel patches, new device drivers) and system applications (new versions, DLLs, new configurations)
- Performance management and tuning
- Cluster maintenance
- System security maintenance e.g. virus, malware
Virtualization Administration
- Maintenance of ESX VM images and instances
- Maintain template library of VM images
- Provision virtual machines
- Management of central administrative station (e.g. vCenter)
- Performance management and tuning
- Scheduled patching and upgrades of virtualization software
Directory and Print Server Administration
- Active Directory administration
- Internal DNS and miscellaneous services maintenance
- Print server management
- Scheduled updates and upkeep of drivers
- Troubleshoot system level issues with printing
Network & Security Management
Network Administration
- Internal LAN and VLAN management
- Load Balancer administration
- Updates and patching based on vendor alerts
- Backup of configurations
Security Administration
- Firewall configuration and management
- Port filtering rules creation and maintenance
- Resolve issues detected by vulnerability scanner
Data Management
Storage Administration
- Storage array administration
- SAN Fabric management including zone and path maintenance
- SAN switch administration
- Add/delete/change LUNs
- HBA and MPIO software maintenance and troubleshooting
- Performance profiler software maintenance and reviews
- Periodic capacity review
Backup Administration
- Tape Library administration
- Backup software administration
- Archiving per Customer policy
- Periodic capacity review
Database Administration:
- Routine DBA tasks e.g. space management, creating new schemas, add/delete users
- Database tuning and optimizations like reindexing
- Database troubleshooting on departure from normal operating mode
- DB Cluster maintenance
Process Management
Problem Management
- Root cause analysis and troubleshooting spanning technical layers
- Cross-party coordination for troubleshooting
- Follow-through and permanent resolution
Project Management
- Daily operational task management and monthly plans
- Vital recordkeeping of all customer information
- Documentation of all customer information
- Support interactions with systems vendors
- Rollout management with Customers' team
Compliance Management
- Compliance with Customers' IT policies and audit requirements
- Security reports and periodic evidence collection for audit compliance
- Participation in quarterly and annual IT audit
Asset Management
- Procurement of hardware
- Inventory and asset management
- Tracking and renewal of software support
- Addition of software licenses
- 3rd party vendor management as applicable, e.g. assistance in selecting products/services as those apply to the Service
